Short Term Programs
Guest Services Representative
Someone who is employed in guest services can fill many roles in hospitality and tourism including reservation sales, front desk, tourism visitor information, housekeeping/ custodial, and night audit.
Do you enjoy meeting and interacting with people? Are you someone who wants to make sure everyone is enjoying themselves? Do you like working in a busy environment with varying tasks and responsibilities? Are you already working in hospitality and want to move up or learn new skills? Then the Guest Service Representative Applied Certificate might be for you!
The Guest Services Representative program will prepare students to enter a wide range of hotel operations positions including: reservation sales, front desk, tourism visitor information, housekeeping/ custodial, and night audit. Students will develop their job skills and trade readiness so that they will be able to find entry level work. This program will provide students with an understanding of the many job possibilities and related requirements for employment in the tourism sector.
This program will provide broad foundational training for graduates. This can make them more adaptable to different work settings, give them wider perspective to solve problems on the job, and work adaptively in a wide range of occupations.
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Admission Requirements and Deadlines
The minimum academic requirement preferred is Grade 10. Other applicants with a lower level may be considered depending on their experience.
Industry requirements may include: clear criminal record check, able to stand and walk around property for a full eight hour day, lift a minimum of 50 lbs, and ability to work evenings/nights, weekends & holidays depending on position.
Classroom, practicum and independent learning
- GSWE 100- Workplace Essentials
- GSAC 100- Front Desk Operations
- GSAC 110- Reservation Sales
- GSAC 120- Housekeeping Practices
- GSAC 130- Visitor Information
- GSAC 140- Night Audit
- SCSC 100- Safety and Customer Service Certification
- GSCI 100- Co-operative Internship
What to Expect
Expect a basic introduction to many, very different, occupations within hospitality and tourism.
All participants write a national Workplace Essentials exam. Each course is evaluated with a provincial level exam or project, and collaborative performance evaluations between the student and instructor. Participants have the opportunity to challenge one (1) national exam in either the Reservation Sales Agent, or Front Desk Agent occupational area. Successful completion of this exam functions as credit toward journeyperson status but is not required for graduation or employment.
We recommend that students attend all classes; we do know that life can throw a mean curve-ball or appointments cannot be missed, in this case, please let your instructors know of your absence to make arrangements for missed class time.
If applicable follow your funder’s requirements.
Graduates may be eligible for apprenticeship credit through Saskatchewan Apprenticeship and Trade Certification Commission for the Guest Services Representative Trade and/or enrollment in a Guest Services Representative Apprenticeship Project with Saskatchewan Tourism Education Council/ Tourism Saskatchewan.
Some careers include: hotel front desk clerk, night auditor, banquet and catering positions, housekeeping and with effort, skill and experience management opportunities.
A criminal record check is often required in this industry.
SIIT is currently not legislated to accept International Students. You must be a Canadian resident to apply.
English Language Benchmark
To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).
Strong preference is given to those who are status First Nation but programs are open to anyone.
Did you know?
- Optional exams gain credit towards a Real Seal Designation.
- SIIT pays for WHMIS, CPR and Standard First Aid, Service Best, Food Safe and more as part of the program.