Business & Technology

IT Support Specialist

NOC-2281 | NOC-2282

Career Description

IT Support Specialists are people devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The IT support specialist is not only a technical worker but often deals directly with the customer, offering advice, training, solutions, and guidance. Whether you want to work a “9-5”, or if you want to work evenings, or make your own hours as a contractor, IT Support Specialists are hired in many types of companies.

The job duties can be performed remotely from a central location, in the customer’s work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

Program Description

Are you interested in computers and technology? Do you help your friends and family with their tech support? Do you enjoy solving computer issues and want to start a career and get paid for it? The IT Support Specialist program may be for you! The IT Support Specialist program trains you to troubleshoot computer related problems and assist users with their computer related problems. This includes working with software, hardware, peripherals such as printers, mobile devices and network environments.

This program is perfect for someone with a technology mindset, who are comfortable working in an office environment and capable of assisting and helping others with their tech support.

Graduates from this program can start their careers in entry level, technical positions. This field of employment has tremendous opportunity for growth and advancement, with high end earning potential.

Fall 2019 - Information Technology Support Specialist - Saskatoon

Program Length: 9 months
Start Date: 09/03/2019
Division: Business & Information Technology
Campus: Saskatoon
Location: Saskatoon
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Career Centres

6,618

clients worked with job coaches last year

Career Centres

8 Centres

Start your career at any one of our 8 Career Centres in Saskatchewan

Scholarships

$430K

in student scholarships awarded last year

Scholarships

165

awards available to SIIT students

Academic Programs

122

SIIT programs offered in 2017-18

Academic Programs

56%

were offered at Campus locations

44%

were offered at Community locations

Academic Programs

2,432

students registered in 2017-18

We are Indigenous

93%

of students and

70%

of staff self-identify as Indigenous

We are Indigenous

Students from over

70+

First Nations attend SIIT from across Saskatchewan

Academic Programs

1,507

students completed their program in 2017-18

Admission Requirements and Deadlines

Z

Academic Requirements

One of the following: Regular Grade 12, Adult 12 or, GED

One of the following or equivalent:

  • Math: Workplace or Apprenticeship 30
  • Math: Foundations 20
  • Math: Pre-calculus 20
Z

Mature Admission

  • 21-years-of-age or older 
  • Any applicant under special admission is subject to a CAAT Assessment

Delivery Method

Primarily in-class instruction.

5-10 hours per week of independent (homework learning).

Tuition and Fees

Tuition Textbook Compulsory
Fees
Total*
$3,774 $1,500 $1,225 $6,199
Please note: All fees are subject to change.
*Total amount does not include the required UPass Transit Bus Pass for Saskatoon & Regina students.
U-Pass - Saskatoon and Regina Transit Bus Passes
UPass  

$260 per year

$130 per semester

The U-Pass is a City Transit bus pass for students that allow you to save on transportation costs. The U-Pass fee is a provided at a reduced cost compared to a standard monthly City Transit pass and is mandatory for most SIIT students in Saskatoon and Regina. You may use the U-Pass as many times as you would like during the academic term. Students who meet certain requirements can opt-out of the U-Pass, please contact the Admissions department for more information.
Please note: U-Pass fees are subject to change.

Courses

ITHW 115-Hardware Support

ITNT 115-Introduction to Networking

ITNT 125-Networking 2

ITOA 115-Office Applications

ITPC 115-Professional Competencies

ITSE 125-Security

ITSU 125-Support and Service Management

ITSW 115-Software

ITVT 125-Virtualization

ITWS 125-Windows Server

What to Expect

The IT Support Specialist program will help train you to troubleshoot computer related problems and assist users with their computer related problems

Students enrolled in this program will be at the Saskatoon Main Campus, 229 4th Ave. S (downtown Saskatoon). Students are in class for approximately 30 hours a week, and can expect to move slightly fast than their peers in other programs. If you find that you may need additional help, our instructors will help you in areas that you identify. Due to the fast paced nature of this program, commitment is a must; although we will do our best to make sure you succeed, there is a chance that you could fail if you aren’t committed.

Food: SIIT is proud to offer a breakfast program to help you start your mornings in a good way at the three campuses. Students enrolled at any of the campuses can enjoy a free meal every school day. Although we do not provide a lunch service at either of our three campuses, there are options nearby; but be warned, eating out does become expensive. It’s for this reason we recommend bring a bagged lunch from home to eat on campus.

Student activities are planned through the Student Association at each campus, and you can elect a class member to represent you on the Student Association to bring up topics related to your life on campus as a student as well as your peers.

Graduation Requirements

Students will need to complete all courses will a 60% average to graduate from the program.

Attendance Policy

We recommend that students attend all classes; we do know that life can throw a mean curve-ball or appointments cannot be missed, in this case, please let your instructors know of your absence to make arrangements for missed class time.

If applicable follow your funder’s requirements.

Career Posibilities

Once you have completed this program, you can find work in entry level positions in various sectors that have, or, require people to work with their technological needs. IT Support Specialists can also find work by offering consulting services to companies.

Be expected to work in confined spaces and, lift and move computer equipment.

Below is are two possible possibilities in this field:

Computer network technicians  

Establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. They set up and maintain Internet and intranet Web sites and Web-server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Supervisors of computer network technicians are included in this unit group.

Saskatchewan Wage/Hour (NOC 2281) 

Low  

Median   High  
$19.23 $34.34

$43.08

User Support Technicians: 

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

Saskatchewan Wage/Hour (NOC 2282) 

Low   Median   High  
$19.79 $31.00

$46.77

International Students

SIIT is currently not legislated to accept International Students. You must be a Canadian resident to apply.

English Language Benchmark

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).

Acceptance Policy

Strong preference is given to those who are status First Nation but programs are open to anyone.

Saskatchewan Indian Institute of Technologies

Administration Office
Suite 118-335 Packham Avenue
Asimakaniseekan Askiy Reserve
Saskatoon, SK S7N 4S1
306-244-4444