Guest Services Representative

Pre-Employment Programs

Guest Services Representative

Programs open for applications are listed on the right hand side of this page as an “Apply Now” button. To find out if this program will be offered near you in the future, please contact your local JobConnections Centre.

Program Description

The Guest Services Representative program prepares students for a variety of hospitality and accommodation roles, including front desk operations, housekeeping, and retail or reservation services. As a recognized trade in Saskatchewan, Guest Services Representatives support hotel and tourism operations by promoting, selling, and booking accommodation products and services. Students learn core responsibilities such as managing reservations, performing check-ins and checkouts, processing payments, addressing guest inquiries, maintaining financial and administrative records, and supporting safe and clean guest environments. Instruction is delivered through face-toface classes that combine theory, demonstrations, and practical skills development. The program includes a structured work placement, allowing students to gain hands-on experience in a partnering hotel or tourism property and apply their learning in real workplace settings. An optional extended stream provides additional industry exposure and the opportunity to explore Indigenous tourism and entrepreneurship through the Pathways to Indigenous Market Readiness course. Graduates will be prepared for entry-level employment within the hospitality sector and may pursue entrepreneurial opportunities or further training in related fields.

Admission Requirements

Academic Requirements

Math Credit at the indicated grade level 10
Science Credit at the indicated grade level 10
Applicants with a lower level may be considered depending on their experience and may be subject to an academic assessment for placement.

Industry Requirements

Include good eyesight, hearing, manual dexterity, and physical agility
Registered with SIIT Job Connections

Acceptance Policy

SIIT provides preferential admission to applicants who are of First Nation’s ancestry; however, SIIT programs are open to everyone, and all application will be considered. SIIT relies on section 56 of The Saskatchewan Human Rights Code, 2018 to provide preference to applicants who are of First Nations’ ancestry.

Permanent Resident Applicant Information

SIIT is not currently legislated to accept International Students. You must be a Canadian Citizen or Permanent Resident to apply.
For Permanent Resident applications we will request the following documentation:

Copy of Permanent Resident Card
International Qualifications Assessment (IQAS) International Qualifications Assessment Service (IQAS) | Alberta.ca Your high school/secondary education credentials must be assessed through this service.
Canadian Language Benchmark – English Assessment of CLB 7. We will accept either International English Language Testing System (IELTS) - Academic or Canadian English Language Proficiency Program (CELPIP) – General.

Courses

Code	Course Title	Hours	Credits	Grade
GSRF 100	Workplace Essentials for Tourism	45	N/A	Pass/Fail
GSRF 101	Safety and Customer Service Certification	45	N/A	Pass/Fail
GSRF 102	Front Desk Agent Fundamentals	45	3	Pass/Fail
GSRF 103	Housekeeping Room Attendant Fundamentals	45	N/A	Pass/Fail
GSRF 104	Retail Sales Associate Fundamentals	45	3	Pass/Fail
GSRF 106	Work Placement & Industry Experience	45	N/A	Pass/Fail
Core Program Total		270	6	Pass/Fail
GSRF 105*	Pathways to Indigenous Market Readiness*	90	6	Pass/Fail
Extended Program Total (with GSRF 105)		360	12	Pass/Fail
*Courses marked with an asterisk () are optional and included only in the extended 12-week program structure**

Tuition, Fees, and Funding

Funding

Depending on your status, different forms of financial assistance are available to you. Please click here to explore options for funding. If you require assistance finding funding, please contact supportservices@siit.ca.

What to Expect

This program consists of instructor-led classes that encompass theoretical and practical components and include lectures, discussions, assignments, and in-class review of topics. Students will have access to learning materials in digital format through the Emerit LMS and additional instructor-provided resources.

Length of Program

The length of the Guest Services Representative program is 9 to 12 weeks full-time / 45 to 60 days (270 to 360 hours), depending on the course selection. The 9-week structure reflects the core program (270 hours). If GSRF 105 is included as a required course, the program increases to 12 weeks (360 hours).

Delivery Method

Academic Policy

Students attending must adhere to SIIT Academic & Student policies, which are available on the mySIIT portal on the SIIT website.

Attendance Policy

Students are required to attend instructor-led theory and practical sessions and must maintain a minimum of 90% attendance throughout the program.
If you have been approved for funding, you must maintain the attendance required by your sponsoring agency to remain eligible to receive payment.

Evaluation

The assessment method is pass/fail. Students need to complete all courses in order to successfully complete the program.

Graduation Requirements and Credential

Graduates will receive a Guest Services Representative Applied Certificate.

Career Opportunities

Career Opportunities & Salaries

Students may find employment in hotels and a wide range of other businesses in the tourism sector

Further Education

There may be an opportunity for students to become indentured as an apprentice through SIIT JTC, move to the next level of training, enroll in other programs or micro-credit courses.