Short Term Programs

Guest Services Representative

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Career Description

Someone who is employed in guest services can fill many roles in hospitality and tourism including reservation sales, front desk, tourism visitor information, housekeeping/ custodial, and night audit.

Program Description

Do you enjoy meeting and interacting with people? Are you someone who wants to make sure everyone is enjoying themselves? Do you like working in a busy environment with varying tasks and responsibilities? Are you already working in hospitality and want to move up or learn new skills? Then the Guest Service Representative Applied Certificate might be for you!

The Guest Services Representative program will prepare students to enter a wide range of hotel operations positions including: reservation sales, front desk, tourism visitor information, housekeeping/ custodial, and night audit. Students will develop their job skills and trade readiness so that they will be able to find entry level work. This program will provide students with an understanding of the many job possibilities and related requirements for employment in the tourism sector.

This program will provide broad foundational training for graduates. This can make them more adaptable to different work settings, give them wider perspective to solve problems on the job, and work adaptively in a wide range of occupations.

Adult Basic Education, Trades and Industrial, and Post-Secondary Programs

More than 30 Academic and Quick Skills programs

SIIT is a First Nation Governed, credit granting post-secondary institution

More than 1000 employers work with SIIT Career Centres every year

Established in 1976

90% Indigenous student body

Over $350,000 in Awards are available to SIIT students every year

9 Career Centres province wide connect job seekers to employment opportunities

SIIT offers a wide range of Student Services and Cultural Supports

Programs are offered at 3 campuses and over 35 community learning sites per year

Students from more than 70 First Nations, Metis, Inuit, and Non Indigenous communities attend SIIT

JobSeries provides foundational, in-community pre-employment training

More than 65% of SIIT Staff and Faculty are Indigenous

JobConnections mobile career services are available for rural communities

More than 60,000 Alumni

Admission Requirements

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Admission Requirements

The minimum academic requirement preferred is Grade 10. Other applicants with a lower level may be considered depending on their experience.
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Industry Requirements

Industry requirements may include: clear criminal record check, able to stand and walk around property for a full eight hour day, lift a minimum of 50 lbs, and ability to work evenings/nights, weekends & holidays depending on position.

Delivery Method

Classroom, practicum and independent learning

Courses

  • GSWE 100- Workplace Essentials
  • GSAC 100- Front Desk Operations
  • GSAC 110- Reservation Sales
  • GSAC 120- Housekeeping Practices
  • GSAC 130- Visitor Information
  • GSAC 140- Night Audit
  • SCSC 100- Safety and Customer Service Certification
  • GSCI 100- Co-operative Internship

What to Expect

Expect a basic introduction to many, very different, occupations within hospitality and tourism.

Graduation Requirements

All participants write a national Workplace Essentials exam. Each course is evaluated with a provincial level exam or project, and collaborative performance evaluations between the student and instructor. Participants have the opportunity to challenge one (1) national exam in either the Reservation Sales Agent, or Front Desk Agent occupational area. Successful completion of this exam functions as credit toward journeyperson status but is not required for graduation or employment.

Attendance Policy

You must attend class regularly and maintain 90% attendance throughout the program to meet graduation requirements.

Apprenticeship Requirements

Graduates may be eligible for apprenticeship credit through Saskatchewan Apprenticeship and Trade Certification Commission for the Guest Services Representative Trade and/or enrollment in a Guest Services Representative Apprenticeship Project with Saskatchewan Tourism Education Council/ Tourism Saskatchewan.

Career Possibilities

Some careers include: hotel front desk clerk, night auditor, banquet and catering positions, housekeeping and with effort, skill and experience management opportunities.

A criminal record check is often required in this industry.

International Students

SIIT is currently not legislated to accept International Students. You must be a Canadian resident to apply.

English Language Benchmark

SIIT is not currently legislated to accept International Students. You must be a Canadian/ Permanent Resident to apply.

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).

Acceptance Policy

Strong preference is given to applicants who are Status First Nations, but SIIT programs are open to anyone.

Saskatchewan Indian Institute of Technologies

Administration Office
Suite 118-335 Packham Avenue
Asimakaniseekan Askiy Reserve
Saskatoon, SK S7N 4S1
306-244-4444