TRADES PATHWAY PROGRAMS

Guest Services Representative

Programs open for applications are listed on the right hand side of this page as an “Apply Now” button. To find out if this program will be offered near you in the future, please contact your local Career Centre.

Program Description

Are you interested in working in the hotel industry? If so, SIIT’s Guest Services Representative program may be the first step to a rewarding career in the tourism sector.

The Guest Services Representative program is delivered in Regina, Prince Albert, and Saskatoon, and in various community locations. The program includes classroom and hands on training, life skills training, career planning, and safety tickets. Students can also complete a work placement.

Graduates of this program can expect to find entry level work in a variety of occupations, including: front desk, reservation sales, housekeeping/ custodial, night audit, and tourism visitor information. Graduates of this program can find employment in hotels and a wide range of other businesses in the tourism sector.

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Admission Requirements

  • Minimum Grade 10.
  • Applicants with a lower level may be considered depending on their experience and may be subject to a CAAT assessment for placement.
  • Note: Some employers may require Grade 12 to advance in management roles.
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Industry Requirements

Industry requirements may include: clear criminal record check, able to stand and walk around property for a full eight hour day, lift a minimum of 50 lbs, and ability to work evenings/nights, weekends & holidays depending on position.

Acceptance Policy

Strong preference is given to applicants who are Status First Nations, but SIIT programs are open to anyone.

English Language Benchmark

SIIT is not currently legislated to accept International Students. You must be a Canadian/ Permanent Resident to apply.

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).

Courses

  • GSWE 100 Workplace Essentials
  • GSAC 100 Front Desk Operations
  • GSAC 110 Reservation Sales
  • GSAC 120 Housekeeping Practices
  • GSAC 130 Visitor Information
  • GSAC 140 Night Audit
  • SCSC 100 Safety and Customer Service Certification
  • GSCI 100 Co-operative Internship

Tuition, Fees, and Funding

Eligible students can expect to pay little to no tuition or fees to participate in this program. Career Centre staff will assess your eligibility for funding when you apply.

What to Expect

Day to Day

Delivery Method

In this 12 week program, students can expect:

  • 10 weeks of in-class theory and hands on practical training. Class is held Monday to Friday, 6 hours per day.
  • 2 week work placement in a hotel or related hospitality business. Regular work hours, 8 hours per day.
  • Some additional independent (homework) learning.

Clothing and shoes needed for employment are provided by SIIT.

Any work-related safety tickets will be included. These vary according to each trade, and may include:

  • WHMIS, CPR and Standard First Aid, Service Best, Food Safe and more.
Work Integrated Learning

Two week work placements are available for Guest Services Representative students. Students must adhere to attendance and academic performance standards to participate.

Attendance Policy

Regular attendance is essential for academic success. Each program has specific attendance requirements that must be adhered to in order to graduate. For Guest Services Representative students, an attendance rate of 90% or better is required to graduate.
If you have been approved for funding, you must maintain the attendance required by your sponsoring agency to remain eligible to receive payment.

Career Path

Career Opportunities & Salaries

Graduates of this program can expect to find entry level work in a variety of occupations, including: front desk, reservation sales, housekeeping/ custodial, night audit, and tourism visitor information. Graduates of this program can find employment in hotels and a wide range of other businesses in the tourism sector.

People working in this trade promote, sell and book accommodation products and services; make room reservations, register arriving guests, assign rooms, present statements of charges to departing guests and receive payment; answer inquiries regarding hotel services and registrations by letter, telephone and in person, and respond to guests’ complaints; compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems; and clean rooms, banquet rooms, and other areas of hotel properties.

In Saskatchewan, there are a range of occupations included under the job title “Guest Services Representative” with a range of average annual salaries https://www.saskatchewan.ca/business/hire-train-and-manage-employees/labour-market-information. These occupations are generally in high demand.
For assistance finding employment, please contact your local SIIT Career Centre.

Graduation Requirements and Credential

You must maintain an attendance of 90% to graduate. All participants write a national Workplace Essentials exam. Each course is evaluated with a provincial level exam or project, and collaborative performance evaluations between the student and instructor. Participants have the opportunity to challenge one (1) national exam in either the Reservation Sales Agent, or Front Desk Agent occupational area. Successful completion of this exam functions as credit toward journeyperson status but is not required for graduation or employment.

Graduates will receive a Guest Services Representative Applied Certificate.

Graduates may be eligible for enrollment in a Guest Services Representative Apprenticeship Project with Saskatchewan Tourism Education Council/Tourism Saskatchewan. Click here for details.

Apprenticeship Opportunities and Licensing Requirements

To graduate from each level of an apprenticeship program, an apprentice must successfully complete the required technical training and compile enough on-the-job experience to total at least 1800 hours each year. Total trade time required is 7200 hours and at least 4 years in the trade.

Upon completion of their apprenticeship and required industry experience, apprentices may write the Interprovincial Journeyperson Examination and obtain a Red Seal.

For additional information on the apprenticeship process for Guest Services Representatives in Saskatchewan, click here.

Support for apprentices is available through SIIT’s Joint Training Committee (JTC). The SIIT Joint Training Committee (JTC) has been building careers in skilled trades since 1998! The JTC supports qualified Indigenous individuals to enter the trades as apprentices, complete trade levels, and become Journeypersons. Indenture Fees are paid by the JTC. Services are available province wide.

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Administration Office
Suite 118-335 Packham Avenue
Asimakaniseekan Askiy Reserve
Saskatoon, SK S7N 4S1
306-244-4444