Business & Technology

IT Support Specialist


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Program Description

Are you interested in computers and technology? Do you help your friends and family with their tech support? Do you enjoy solving computer issues and want to start a career in IT? The IT Support Specialist program may be for you!

The nine month IT Support Specialist certificate program will prepare you to troubleshoot computer networking and software problems while providing excellent customer service. The IT Support Specialist Program is a full time program available at our Saskatoon Campus.

Successful completion of the IT Support Specialist Certificate will allow you to begin your career as a User Support Technician (NOC 2282) in the private or public sectors, with independent technical support companies, or as self-employed.

Fall 2022 - Information Technology Support Specialist - Saskatoon

Program Length: 9 months
Start Date: 09/01/2022
Division: Business & Information Technology
Campus: Saskatoon
Location: Saskatoon - Information Technology Support Specialist
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For more information on the Information Technology Support Specialist program. Please contact SIIT Admissions at

Adult Basic Education, Trades and Industrial, and Post-Secondary Programs

More than 30 Academic and Quick Skills programs

SIIT is a First Nation Governed, credit granting post-secondary institution

More than 1000 employers work with SIIT Career Centres every year

Established in 1976

90% Indigenous student body

Over $350,000 in Awards are available to SIIT students every year

9 Career Centres province wide connect job seekers to employment opportunities

SIIT offers a wide range of Student Services and Cultural Supports

Programs are offered at 3 campuses and over 35 community learning sites per year

Students from more than 70 First Nations, Metis, Inuit, and Non Indigenous communities attend SIIT

JobSeries provides foundational, in-community pre-employment training

More than 65% of SIIT Staff and Faculty are Indigenous

JobConnections mobile career services are available for rural communities

More than 60,000 Alumni

Admission Requirements


Academic Requirements

One of the following: Regular Grade 12, Adult 12 or, GED

One of the following or equivalent:

  • Math: Workplace or Apprenticeship 30
  • Math: Foundations 20
  • Math: Pre-calculus 20

Mature Admission

  • 21-years-of-age or older
  • Academic assessment

Acceptance Policy

Strong preference is given to applicants who are Status First Nations, but SIIT programs are open to anyone.

English Language Benchmark

SIIT is not currently legislated to accept International Students. You must be a Canadian/ Permanent Resident to apply.

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).


  • ITHW 115 – Hardware
  • ITNT 115 – Networking I
  • ITSW 115 – Software
  • ITOA 115 – Office Applications
  • ITPC 115 – Professional Competencies
  • ITNT 125 – Networking II
  • ITVT 125 – Virtualization
  • ITSE 125 – Security
  • ITSU 125 – Support and Service Management
  • ITWS 125 – Windows Server
  • ITCL 125 – Capstone Lab

Tuition and Fees

Tuition Textbook Compulsory
$3,926 $2,350 $1,786 $8,062
Please note: All tuition and fees are subject to change.
*Compulsory fees may include: student fees, field trip and/or practicum fees, laboratory fees, apprenticeship fees, PPE & other equipment, exam fees, online fees, consumables, safety and first aid training, and tools.
*Total amount does not include the required UPass Transit Bus Pass for Saskatoon students.
Additional Fees- U-Pass - Saskatoon and Regina Transit Bus Passes

$271 per year

$145.50 per semester

The U-Pass is a City Transit bus pass for students that allow you to save on transportation costs. The U-Pass fee is provided at a reduced cost compared to a standard monthly City Transit pass and is mandatory for most SIIT students in Saskatoon and Regina. You may use the U-Pass as many times as you would like during the academic term. Students who meet certain requirements can opt-out of the U-Pass. Please contact the Admissions department for more information.
Please note: U-Pass fees are subject to change.

Depending on your status, different forms of financial assistance are available to you. Please click here to explore options for funding. If you require assistance finding funding, please contact

What to Expect

Day to Day

Delivery Method
  • Primarily in-class and computer lab instruction. Courses are delivered as modules. Class runs Monday to Friday, 6 hours per day.
  • 5-10 hours per week of independent (homework learning).
Work Integrated Learning

Students in the IT Support Specialist Program have the opportunity to complete a ten day work placement or student project.

Attendance Policy

Regular attendance is essential for academic success. Each program has specific attendance requirements that must be adhered to in order to graduate.

If you have been approved for funding, you must maintain the attendance required by your sponsoring agency to remain eligible to receive payment.

Graduation Requirements and Credential

You must maintain a GPA of 60% to graduate. Graduates will receive an IT Support Specialist Certificate and an SIIT Transcript.

Additional Licensing Required for Employment

Additional certification may lead to more employment opportunities. ITSS Students can challenge additional exams for industry certification:

  • CompTia Security+ Certification
  • ITIL Foundations
  • MCSA 70-740 Certification

Career Path

Career Opportunities & Salaries

Graduates of this program can find employment as User Support Technicians (NOC 2282).

These technicians provide first-line technical support to computer users experiencing difficulties with computer hardware, computer applications, or communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and information technology units throughout the private and public sectors. User Support Technicians can also be employed by independent technical support companies or be self-employed. These technicians are not always behind the scenes and often deal directly with the customer- offering tech solutions, advice, and training.

In Saskatchewan, the average annual salary for User Support Technicians is $65,000. (

For assistance finding employment, please contact your local SIIT Career Centre.

Additional Post-Secondary Opportunities & Credit Transfer

To explore further education at SIIT, click here. You can also explore diploma or degree options at other colleges or universities.
If you have a specific program or career path in mind, it is a good idea to check the prerequisites required. Our Academic Advisors can help you plan for further education.

Saskatchewan Indian Institute of Technologies

Administration Office
Suite 118-335 Packham Avenue
Asimakaniseekan Askiy Reserve
Saskatoon, SK S7N 4S1