Pre-Employment Programs

Guest Services Representative

Programs open for applications are listed on the right hand side of this page as an “Apply Now” button. To find out if this program will be offered near you in the future, please contact your local JobConnections Centre.

Program Description

In Saskatchewan, Guest Services Representative is a recognized trade, with professionals in this field responsible for promoting, selling, and booking accommodation products and services. The Guest Services Representative program prepares students for a variety of hotel operations roles, including front desk, housekeeping, and sales. Students will be introduced to the fundamentals of market-ready tourism business development, expanding career possibilities beyond traditional hotel roles. Students will gain an understanding of key responsibilities such as booking accommodations, managing reservations, handling guest check-ins and check-outs, processing payments, addressing guest inquiries and complaints, maintaining financial records, and ensuring cleanliness in hotel rooms and event spaces. Through hands-on training, students will develop job skills and trade readiness to secure entry-level employment in the hospitality industry. graduates will be equipped with the knowledge and skills needed to enter the hospitality industry or pursue entrepreneurial opportunities in the tourism sector.

Admission Requirements

Acceptance Policy

Strong preference is given to applicants who are Status First Nations, but SIIT programs are open to anyone.

English Language Benchmark

SIIT is not currently legislated to accept International Students. You must be a Canadian/ Permanent Resident to apply.

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).

Courses

Tuition, Fees, and Funding

Funding

Depending on your status, different forms of financial assistance are available to you. Please click here to explore options for funding. If you require assistance finding funding, please contact supportservices@siit.ca.

What to Expect

Length of Program

The length of Guest Services Representative is 9 weeks full-time/45 days (270 hours).

Delivery Method

This program will consist of instructor-led classes which will encompass the theoretical and practical components, and will include lectures, discussions, assignments, and in-class review of topics. Students will have access to materials in digital format on the Emerit LMS.

Academic Policy

Students attending must adhere to SIIT Academic & Student policies, which are available on the student dashboard on the SIIT website.

Attendance Policy

• Students are required to attend instructor-led theory and practical sessions and must maintain a minimum of 90% attendance throughout the program.
• If you have been approved for funding, you must maintain the attendance required by your sponsoring agency to remain eligible to receive payment.

Evaluation

This program is based on a pass/fail assessment model. Pass/fail courses are evaluated based on successful completion of curricular outcomes. A passing overall program mark is pass/fail and a “Pass” designation for each pass/fail course. To graduate from the apprenticeship program, an apprentice must successfully complete the required technical training and compile enough on-the-job experience to total at least 1800 hours each year. Total trade time required is 3600 hours and at least 2 years in the trade. At least one year of the training must be completed while registered as an apprentice. For additional information on the apprenticeship process for Guest Services Representatives in Saskatchewan, click here.

Graduation Requirements and Credential

Graduates will receive a Guest Services Representative Applied Certificate.

Career Opportunities

Career Opportunities & Salaries

Students may find employment in hotels and a wide range of other businesses in the tourism sector.

Further Education

Students may certify in other occupations through Emerit. Students may pursue the Indigenous Innovation Accelerator Program offered by SIIT (Indigenous Innovation Accelerator – SIIT)