Pre-Employment Programs

Guest Services Representative

Programs open for applications are listed on the right hand side of this page as an “Apply Now” button. To find out if this program will be offered near you in the future, please contact your local JobConnections Centre.

Program Description

The Guest Services Representative program prepares students for a variety of hospitality and accommodation roles, including front desk operations, housekeeping, and retail or reservation services. As a recognized trade in Saskatchewan, Guest Services Representatives support hotel and tourism operations by promoting, selling, and booking accommodation products and services. Students learn core responsibilities such as managing reservations, performing check-ins and checkouts, processing payments, addressing guest inquiries, maintaining financial and administrative records, and supporting safe and clean guest environments. Instruction is delivered through face-toface classes that combine theory, demonstrations, and practical skills development. The program includes a structured work placement, allowing students to gain hands-on experience in a partnering hotel or tourism property and apply their learning in real workplace settings. An optional extended stream provides additional industry exposure and the opportunity to explore Indigenous tourism and entrepreneurship through the Pathways to Indigenous Market Readiness course. Graduates will be prepared for entry-level employment within the hospitality sector and may pursue entrepreneurial opportunities or further training in related fields.

Admission Requirements

Acceptance Policy

Strong preference is given to applicants who are Status First Nations, but SIIT programs are open to anyone.

English Language Benchmark

SIIT is not currently legislated to accept International Students. You must be a Canadian/ Permanent Resident to apply.

To be admitted into this program you must be able to understand and communicate in English (Canadian Language Benchmark Assessment of six – CLB6).

Courses

Tuition, Fees, and Funding

Funding

Depending on your status, different forms of financial assistance are available to you. Please click here to explore options for funding. If you require assistance finding funding, please contact supportservices@siit.ca.

What to Expect

This program consists of instructor-led classes that encompass theoretical and practical components and include lectures, discussions, assignments, and in-class review of topics. Students will have access to learning materials in digital format through the Emerit LMS and additional instructor-provided resources.

Length of Program

The length of the Guest Services Representative program is 9 to 12 weeks full-time / 45 to 60 days (270 to 360 hours), depending on the course selection. The 9-week structure reflects the core program (270 hours). If GSRF 105 is included as a required course, the program increases to 12 weeks (360 hours).

Delivery Method

This program consists of instructor-led classes that encompass theoretical and practical components and include lectures, discussions, assignments, and in-class review of topics. Students will have access to learning materials in digital format through the Emerit LMS and additional instructor-provided resources.

Academic Policy

Students attending must adhere to SIIT Academic & Student policies, which are available on the mySIIT portal on the SIIT website.

Attendance Policy

• Students are required to attend instructor-led theory and practical sessions and must maintain a minimum of 90% attendance throughout the program.
• If you have been approved for funding, you must maintain the attendance required by your sponsoring agency to remain eligible to receive payment.

Evaluation

The assessment method is pass/fail. Students need to complete all courses in order to successfully complete the program.

Graduation Requirements and Credential

Graduates will receive a Guest Services Representative Applied Certificate.

Career Opportunities

Career Opportunities & Salaries

Students may find employment in hotels and a wide range of other businesses in the tourism sector

Further Education

There may be an opportunity for students to become indentured as an apprentice through SIIT JTC, move to the next level of training, enroll in other programs or micro-credit courses.